Security and fraud center

Protecting Your Finances: Guarding Against Fraud and Scams

At Bank of Burlington, we take your security very seriously. In an increasingly digital world, the threat of fraud and scams continue to rise. We want our customers to be informed and have the tools and knowledge necessary to combat these threats.

Types of Frauds and Scams

Identity Theft

A form of fraud in which a threat actor wrongfully acquires and uses another person’s personal information disguised as their own.

Phishing Scams

A type of online fraud and/or social engineering attack designed to trick individuals into revealing sensitive or confidential information about themselves.

Smishing Scams

A form of phishing performed via SMS text messaging.

Investment Scams

A fraudulent scheme or deceptive practice designed to promise potential investors high returns on their investment. These schemes frequently lack necessary regulatory approval.

Credit Card Fraud

The use of another person’s credit card, without their authorization, to make unauthorized purchases or transactions.

Romance Scams

The creation of fake profiles on dating sites & apps designed to build a relationship with a person, and then ask for money to “help” with an emergency.

A smiling young man in a blue sweatshirt checks his phone while sitting outside

How can you identify fraudulent activity?

Bank of Burlington will never randomly call or text you asking for your EIN/TIN, Social Security Number, or your account number(s). We’ll also never ask you for your account password(s).
Always check for poor spelling and/or grammar as these are clear indications an email or text message is not from a reputable source.
Verify and confirm hyperlinks prior to clicking anything within an email. This can be done by hovering your mouse over top of the link(s). If the domain name looks suspicious, do not click on it.
Do not respond to emails claiming personal information about you has been obtained.
Avoid taking action with emails/text messages stating there’s a critical issue or a prize waiting for you; scammers typically create a high sense of urgency and position you to act immediately.
Scammers will typically tell you to pay in a very specific way (with a wire or with Zelle).
Avoid responding to gift card requests; this is almost always a scam and should be avoided at all costs.

For more information, please visit the following consumer fraud sites:

Consumer Financial Protection Bureau
FTC Consumer Advice
Consumer Protection | OCC